Here you'll find all important policy documentation. You can view these within your web browser or download the documents on to your computer.
It is really important that you fully understand what you are covered for and anything you are not covered for whilst travelling. Your policy documents are emailed to you when you purchase your policy, they are sent with your schedule, which is personal to you, showing exactly what cover you have purchased. It will also detail any medical conditions also covered.
If you need to research general policy information, you can find it here for policies purchased through this website.
Essential
Standard
Premium
You can also read our terms of business which covers everything we do at Vibe Insurance, it includes information such as who regulates us, whose products we offer, demands and needs, the promise we make to you and service we provide, how to make a claim or provide feedback or make a complaint.
It is really important that the information we have about you, anyone you are travelling with, your medical conditions and your trip details are accurate and are kept up to date. If you need to make any changes to your policy, then it’s simple to do so, so please contact us. Details on how to get in touch are available through our contact us page.
If you purchased a policy prior to 2nd February 2026 through this website and require a copy of your policy wording, or you purchased from a comparison site at any time and require a copy of your policy wording, terms of business or IPID, please email us at customerservice@vibeinsurance.co.uk.
