Helping you find the answers to commonly asked questions about travel insurance
Yes, this policy provides COVID-19 cover for Cancellation, Curtailment and Emergency Medical and Repatriation Expenses as standard.
Please read the full policy wording for full terms and conditions relating to COVID-19.
A single trip policy will cover you for one trip only up to a maximum of 94 days in duration, dependent on your age.
If you are taking more than one trip a year, an annual multi-trip policy may be more suitable. Cover for an unlimited number of trips (with a maximum duration of 31 days) per year.
An annual multi-trip policy may work out cheaper if you have multiple trips planned.
Travel insurance should be booked as soon as you’ve booked your holiday. Not only does travel insurance protect you whilst you’re away on holiday, you will also be covered should you need to cancel before leaving the UK. The main reasons for cancelling a holiday are due to medical related problems, injury, a bereavement or even redundancy.
We may be able to provide cover for your medical conditions. When purchasing online be sure to declare any medical conditions you have or for anyone travelling on the policy. If you already have a policy with us and need to tell us about a new medical condition, please contact our call centre on 01444 465554.
Pregnancy is not classed as a medical condition, which means you don’t need to declare it on your policy.
However, should you have had any pregnancy related complications, then you will need to let us know. Declaring all medical conditions will make sure your policy is valid, should you need to make claim either before, during or on your return from holiday.
Please visit our Pregnancy page for more information.
If you haven’t received your travel insurance documents, please check your junk or spam folders.
On occasions we find that some customers may have made a spelling mistake in their email address provided. In this instance you will need to contact us directly to amend. All our contact details can be found on our contact us page.
